Is it possible to show user's group(s) on the Issue screen?

Enkhtaivan Ganbat

Greetings,

We group our customers into groups such as Platinum, Gold, Silver etc, also some of them are in a second group called VIP and we're trying to prioritize our service desk requests based on which group(s) the customer belongs to. So we'd like to see the customer/reporter's group on the issue screen, is it possible?

Gabriel Senna

Hi there,

Unfortunately it's not possible to display the groups of the users.

However, there is a feature request that might be related to your needs.

You can access it here: https://jira.atlassian.com/browse/JSDCLOUD-5462

I recommend you to add yourself as a watcher and vote for the request. Besides that, you can leave comments there, helping the developers to know your needs.

Considering the fact that there is no estimated time or decision for this feature to be implemented, adding yourself will ensure you're proactively informed of progress and updates going forward in accordance to our Implementation of New Features Policy.

https://confluence.atlassian.com/support/implementation-of-new-features-policy-201294576.html