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Not receiving Password reset email

Rot Lop Fan

When i select forgot password on one of the Atlassian community sites and follow the instructions, the email doesn't arrive in my email's folders or spam.

I have tried logging in with my email and password instead of username and password. I have tried waiting a couple days for the email to arrive but it never does.

Can anyone provide assistance?

Thanks!

Accepted answers

Andy Heinzer

The Community site is now using our https://id.atlassian.com/ site to handle authentication and password resets. I would expect this to be an email address, but it might be possible to have a specific username instead.

What email address are you using when trying to login?
Are you using the "Log in with Google"?
When you click the reset on https://id.atlassian.com/login/resetpassword you are obligated to use an email address here. Please let me know the email address you are using here.

Please let me know. With this information, I can then proceed to my own internal support team that can better help us understand if there is a problem with sending of these messages from our side.

All comments

Andy Heinzer

What email address are you using when trying to login?
Are you using the "Log in with Google"?
When you click the reset on https://id.atlassian.com/login/resetpassword you are obligated to use an email address here. Please let me know the email address you are using here.

Please let me know. With this information, I can then proceed to my own internal support team that can better help us understand if there is a problem with sending of these messages from our side.

Rot Lop Fan

1. [redacted]

2. Yes

3. See #1

4. The community site i'm having difficulties, in specific, with is Bugs.mojang.com

Andy Heinzer

Oh I understand now. That is not an Atlassian Community site. This site we are on now is Atlassian Community https://community.atlassian.com That site you are referring to is running a server version of Atlassian's Jira. However Atlassian has no control over the system settings or mail settings this Jira installation has. I am not sure if they have disabled these messages, or perhaps their environment might be routing/filtering these in some way.

However there is nothing we can do from our side to fix the sending of emails here on that system. Ultimately, you are going to need to reach out to the Jira administrator for that site and explain this problem to them. I would recommend reaching out to https://help.mojang.com/

It appears that they have a form on their site specifically for password reset and account login problems at https://help.mojang.com/customer/portal/emails/new

If that does not help, you might try their twitter support channel: https://twitter.com/Mojang/lists/mojang-help

I would recommend including the specific URL you are trying to login to when creating a request like this so that they can better route your request.

Calvin Laarakkers

The link are referring to minecraft forums.... i think you have posted the wrong links.