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Can't assign issues to users

Rachmad Akbar

I can't assign an issue to other user although I can browse their name.

I am an administrator of the project.

I set permission to "anyone group" for "assignable user", "assign issues" and "browse projects"

The user only show up after I set the permission to "anyone group"

What should I do? Do they need to login into the system first?

Best,

Rachmad

Accepted answers

Andy Heinzer

Yes, new accounts need to login to Jira at least once before you can assign issues to that user. The reason is that, you don't want to assign issues in Jira to a user that has never logged into this Jira instance. From a project management standpoint, it can be a potentially disastrous if Jira allowed this otherwise. Because what if the user is unaware of this Jira instance, or the user doesn't know the exact credentials to login here. Their issues would go unattended, something that is not a good experience for any project.

All comments

unknown

Hi @Rachmad Akbar,

My suggestion would be to set up Project Roles instead of User Groups as you can control user access on a project-by-project basis.

Set up your permissions to utilise Project Roles instead of groups so new projects can be tailored.

Hope this helps

Andy Heinzer

Addendum: Since this is also tagged as Jira Service Desk, there is an additional requirement on Service Desk projects. In order for your to assign users to issues in a Service Desk project, those users have to be in the role of a Service Desk Agent. You cannot assign JSD issues to Jira Core or Jira Software only users.

This means these users have to use a license seat for Jira Service Desk. This is explained in some more detail in Setting up service desk users.

unknown

Thanks @Andy Heinzer,

Learnt something new today!

TIL: New accounts need to login to JIRA at least once before you can assign issues to that user.

Rachmad Akbar

Thanks @Andy Heinzer. I got the same root cause via permission helper.

Permission Helper.JPG

Joseph Jutras

Thanks Andy. The "new accounts need to login to Jira at least once before you can assign issues to that user" is key.

The current error message is, "User x cannot be assigned issues". This is not at all helpful because as an administrator I have no idea why. User x's permissions look correct. A much more useful error message would be, "User x cannot be assigned issues until they have logged in once".