How to send a custom automatic email on issue transition?

Question

Greetings,

Is it possible to send custom automatic email on issue transition to the reporter?

For example, I need a custom automatic email sent when an issue transition to "Waiting for customer" status, and since it's a custom email, I would like to set up the email body text.

Enkhtaivan Ganbat · Answer

Thank you!, it worked like a charm, I added several cool automation rules :D

Thomas Schlegel · Answer

The Jira Misc Workflow Extensions also has a post-function for that: "Email Issue"

M Amine · Answer

Hi,

Yes you can without using any third-party add-on. In fact JSD has a powerful automation engine that you can use to create a rule like this :

* When : "Status Changed"
* If : "Issue Matches" and you choose the status that you want or even you set the JQL Query that you wnat
* Then : "Send email" * To : "Reporter"
* Content : Put your content here

et voila :)

hope it helps