How to fix automatic email template?

Question

Greetings,

We recently migrated our JIRA from server to cloud, updating from 7.3.6 to 7.9 before migrating. Our email template was broken before the migration, but I was hoping it might get fixed after update and/or migration, but it didn't. How can we get a support from Atlassian support team to get it fixed? (I'm assuming we're eligible for support). Below is an example email screenshot:

Enkhtaivan Ganbat · Answer

Thanks, I found the settings and changed it and it works!

Enkhtaivan Ganbat · Answer

I'm not sure, where can I find that settings?

Nic Brough -Adaptavist- · Answer

Do you have text or html emails set in your profile?