nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Not able to access the Jira Service Desk URL

Sanjeev kumar Narayanaswamy

Hi Team,

We have installed atlassian-servicedesk-3.11.1-x64.bin on VM box with Linux OS Red Hat Enterprise Linux Server release 7.4, which has dynamic iPaddress, where able to access the web url http://XXX.XXX.XXX.XXX:8080/secure/Dashboard.jspa and create projectes, defects, etc it was working good.

Due to mail server configuration, we have recently changed the dynamic ipaddress to static ipaddress and we are not able to access the url

http://xxx.xx.xxx.xx:8080/secure/Dashboard.jspa could you please help on this.

Thanks

Sanjeev Kumar N

Accepted answers

All comments

M Amine

Hi Sanjeev,

You have to update the Base URL of your JIRA.

To configure the Base URL:

Choose "Cog Icon" > System.
Choose General Configuration in the left-hand panel.
Choose Edit Settings.
Enter the new URL in the Base URL text box.
Choose Save.

Cheers

Sanjeev kumar Narayanaswamy

Hi Amine,

Thanks for the mail.

We have changed the dynamic ipaddress to static ipaddres, while accessing the Jira service desk getting error as "http://localhost:8080/secure/errors.jsp"