Inserting a plaintext variable into an email

Greg Johnson_jw70w2

We'd like, in Jira SD, to be able to use the Jira issue key (ABC-123) as an RMA number when we are asking customers to return some products to us.  This will keep everything in one system.

However, the ${issue.key} macro appears not only to insert "ABC-123" but also an href to the portal.  As we don't use the portal at all (our customers want to use emails only) AND we want a non-href version, is there any alternative that we can use?

Cheers,

greg

Tzu Hau Chai_vgozzh

the ${issue.key} variable should only insert the issue key without the hyperlink. I believe what you are seeing in the portal is just how the issue key is being rendered (with a hyperlink) in the portal only. In the email itself you should only see an issue key without hyperlink.

You should be able to preview how the email actually looks like in the edit template page.

if for whatever reason you want the hyperlink to be disabled in portal as well, you can disable the linking module for the wiki renderer.

INSERT INTO pluginstate VALUES ('com.atlassian.jira.plugin.wiki.renderercomponentfactories:jiraissuelinkrenderer',false);

you will need to shutdown jira and insert the entry above into the database to disable it. I am not sure if doing this will break any other functionality unexpectedly, so proceed with caution and test on your staging env first.