New User Invitation Email Not Sent Out on Jira Cloud

Question

Hi

The invitation emails are not sent/received by the new users. We have had this issue before a few times and despite my request every time it is not yet completely resolved. Apparently, the email gets stuck in the mail server.

I need to resolve this ASAP. Thank you

Best regards

Nima

Tiffanie Penley · Answer

There is a Jira issue logged. Click here to vote so they can see that it affects a lot of people. https://jira.atlassian.com/browse/ID-6288?_ga=2.208328722.1033348702.1535479718-202053474.1517253566

Tomasz Raganowicz_jc8cys · Answer

In my case the account was created automatically by the system, since domain was configured to auto create an account.
However user hasn't received any e-mail, not can't reset password. (Email is not received).
I can click `Reset password` on my side and it says this:

However user doesn't receive anything.  I've created the: JST-405553 just for that. Hope you can resolve this problem.

Tony Alessi · Answer

Did you find the issue?  I have the same one.

Edit - sorry I saw the solution at the end of this now.  That is not working for me as it has been sent.  Sorry for the mail!