Allowing client to submit a bug

Stine

Good afternoon.  One of our development team members raised a question that I can't find an answer for. The client wants the ability to submit a bug, into the project and possibly view the status. Our questions are:

1. Can we create a bug reporting template that allows a user outside of our organization to submit directly into the project board? If so, how?

2. Can we create a profile for a user outside of our organization to view only the bugs they submit without viewing other projects for our organization? Is so, how?

Thank you in advance.

Steven Meadows (e-Core)

Hi Augustine.

It is possible to implement this using Jira Core/Software.

 

You'll need to create an Issue collector which you can embed in the website. The client can then log bugs in the created form. More info on issue collectors >> https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html

 

Entering bug information will not require the client users to have a Jira account but if you want the clients to see the tickets they created, they'll require a a Jira account which will count towards the total license tier. You can create a separate permission scheme that will ensure that clients will only have the ability to browse tickets in a particular project.

 

Jira Service Desk may be a better alternative to this.