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Upgrade Jira Service Desk 3.6.1 to 3.12.0

Looking to upgrade from Jira Service Desk 3.6.1 to 3.12.0, and also understand that this will also require upgrade from Jira Core 7.4.1 to 7.9.0.

Has anyone got any real world experience in performing this, upgrade, especially around any gotcha's etc, and what specifically needs to be backed up at the file structure level, and what needs to be either overwritten or updated after the install ins complete.

Many Thanks

Regards

Daniel Wilkin

Accepted answers

Patrick Cartier [Candylio]

Are you looking for a step by step guide on how to upgrade?

All comments

Patrick Cartier [Candylio]

Are you looking for a step by step guide on how to upgrade?

Hi Patrick,

Yes, there does seem to be some differing directions on how to upgrade our server environment in regards to this.

Would like step by step, but also any gotchas etc that I need to be aware of.

Patrick Cartier [Candylio]

Ok here is documentation on best practices that I'm sure thousands of people have used before.

https://confluence.atlassian.com/ug/best-practices-guide-for-upgrading-jira-software-server-933696757.html

From there you can use the links on the right side of the page to get your pre upgrade instructions, execution, and post-upgrade.

I would say the most important is to test everything before doing it in production, but that will be reiterated throughout the documentation.

Thanks Patrick. Very much appreciated on the prompt reply and update.

Kind Regards

Daniel Wilkin

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