JIRA not synchronizing group membership from Crowd

Question

As the description says, I am having a problem with JIRA not synchronizing group memberships for users.

We are using Crowd to pull the users from our Active Directory, and Crowd is properly reflecting that the user is a member of a specific group but JIRA does not.

I have checked in our instance of Confluence to see if it was communicating with Crowd properly and it is.

I'm stumped. Has anyone found a way to resolve this kind of issue?

Nicholas TenBri · Answer

I ran the built in log scanner and the scanner is stating that there is detecting a duplicate membership.

I will need to sit down with another admin and scour our logs in the morning it appears.

Harry Chan5 · Answer

Are there any errors in the logs? You've said Confluence is communicating correctly with Crowd. Is JIRA?

Nicholas TenBri · Answer

Running a manual sync does not resolve the issue, sorry I should of placed that in the original message.