Does anyone happen to know of a way to edit the customer email notifications in Service Desk (Server, v3.10) so that the agents name isn't displayed?
For example say Todd Buttersworth is the agent and he's using a JIRA account tied to the email address Support@Domain.com. When Todd updates a ticket in Service Desk the notification then displays the sender as "Todd Buttersworth <Support@domain.com>". I'd like to have it set so only the email address is displayed.
I filed a support request and unfortunately the Atlassian Support team was unable to provide a solution at this time and suggested I try posting here.
Thanks!
