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Special permission to create issues

Rechnung

We want to introduce a limitation on either certain issue types or a single servicedesk.

When it comes to IT feature requests, only team leaders should bei allowed to create an issue. But afterwards they should be able to introduce their team members as participants.

In other words: every user can take part in servicedesk, but only team leaders can create issues. Is that possible out of the box or with the right addons?

Accepted answers

Meg Holbrook

Hey Florian, this is absolutely possible with out of the box permission options.

You would create/administer a user/group/role to have create issue access, and not allow the others.

The assignable user group would include the issue creator group as well as the agents you want introduced.

All comments

Meg Holbrook

Hey Florian, this is absolutely possible with out of the box permission options.

You would create/administer a user/group/role to have create issue access, and not allow the others.

The assignable user group would include the issue creator group as well as the agents you want introduced.

Rechnung

Who can be set as a participant?

Meg Holbrook

Whoever you add to the 'Assignable User' permission.

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