When I put a zip file as attachment in an issue, Jira let me to see the content or a preview of this files, but when I click on one of them, then, I got an error 404.
For instance :
Result :
Please helps !
if you right click > save link as, are you able to download the file?
you should also try replicating the issue while you tail atlassian-jira.log and see what error pops up.
Sorry but there is no trace in the atlassian-jira.log...
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