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Service Desk Customer Portal: looking to add drop down filters

Paddle Man

Hello,

A user is asking me to add filters to the service desk portal list of tickets.

Right now I can only filtrer on open/closed/all states, created by, and projects.

Can this be configured easily ? Like add a drop down list of states for instance, or of priorities or components ?

I am using Jira Cloud.

Thank you for your insights.

Damien

Accepted answers

Nabil

Hi Damien,

I'm afraid that it is not possible at the moment. We do have a feature request for it at https://jira.atlassian.com/browse/JSDCLOUD-3932

All comments

Brittany Wispell

Hey @Paddle Man

As far as I know you can't add any other options.

You can open a feature request with Atlassian or maybe there already is one. First link is documentation on how Atlassian implements new features.

Implementation of New Features

Feature Request issues for Cloud

Mandi Chiancone

I might not be understanding you question accurately, but we have done this with managing our queue’s. You cannot take away the ability for an Administrator to ‘delete’ a project. However, you can create a group that can create projects, but not delete them.

You can also manage individual users in the same manner. You could create a user that has all of the same privileges as an Administrator; however, removing the ‘Administer Projects’ permission removes the ability to ‘delete’ projects.

Navigate to the Service Desk project
Select the arrow on ‘Queues’
Click on ‘New queue’
In the new queue you would want to
Add ‘Components’ in the Issues to show field
Add ‘Components’ in the Columns field
Select ‘Create’

Nabil

Hi Damien,

I'm afraid that it is not possible at the moment. We do have a feature request for it at https://jira.atlassian.com/browse/JSDCLOUD-3932

Paddle Man

Thank you all for your answers. I learnt from you.

Have a nice day wherever you are.

Damien

Katarzyna

Hi @Paddle Man,

I think that the good app will be My Requests Extension for Jira Service Desk. It gives you the possibility to filter issues by specific Service Desks, Organizations, Request types and Statuses.

However, My Requests Extension is only available on Server (currently, we think about Cloud version). So, if you're looking for a Cloud solution, you should check out Ultimate Theming for Jira Service Desk.

Cheers,

Kate

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