Hi,
How can customers use the mobile app to submit requests?
Is it even possible? in the works?
Thanks
Hey Romer,
This functionality is not available for customers in the mobile app as far as I am aware.
If your desk accepts email requests, this will likely continue to be the best way to submit with a mobile device.
Should clarify that there's no JSD mobile app (Only the general JIRA app) Is this the one you're referring to?
No, i was looking for customers to be able to submit request via the app, but they cant login with it. I guess the mobile site can work
Currently the app only works for JSD -> https://confluence.atlassian.com/cloud/blog/2018/04/atlassian-cloud-changes-apr-2-to-apr-9-2018#AtlassianCloudchangesApr2toApr9,2018-jira.service.desk specifically for IOS but only works for agents now.
Feature request to introduce the ability for customers to be able to use it too can be found at https://jira.atlassian.com/browse/JSDCLOUD-152
Thanks Nabil! Totally forgot about the iOS version of JSD.
Hello,
To allow your customers to submit requests using a Mobile app.
You can check our newly released mobile app Mobile for Jira Service Desk Portal which provides almost all the functionalities needed by your customers.
You can find our app by following the below link:
Hope this could help,
Regards,
Hi Mohamad,
I am not able to create Ticket. Its throwing error " Unable to connect. check your internet connection" even though my mobile is connect to internet.
How to fix this issue?
Thanks,
Madhu.
Try out Mobility for Jira Portal. You not only get the leading Jira Service Desk Portal app but also a great Jira Server/Cloud app for agents including queue/approval functionality.
Mobility for Jira Portal - Apple App Store
Mobility for Jira Portal - Google Play Store
Mobility for Jira - Atlassian Marketplace
We hope this helps.
- The Mobility Team
Good afternoon.I am testing the application.
Can it have the option of translation into Spanish?
Thank you.
It looks like you're new here. Sign in or register to get started.
