Unverified Domain Account for Tasktop Server Authentication Issue

Question

We use Tasktop to sync artifcats between ALM and JIRA. When setting up JIRA repository in Tasktop, I am getting authentication error from JIRA server as SSO is not supported by Tasktop. Our JIRA server is in cloud and SSO is turned on.

Tasktop support recommended a unverified domain account to gain authentication in JIRA server. Is this possible and how to go about it?

Thanks,
Ajay

unknown · Answer

Hi Francis,

Out JIRA Admins were able to resolve the issue by creating a non domain account access. Yes, our JIRA Server is in cloud and SSO is turned on.

Thanks,
Ajay

francis · Answer

> Our JIRA server is in cloud and SSO is turned on.

Are you using Atlassian Cloud or are you using Jira Server on a hosted infrastructure?