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Changing the type from Story to a Bug

Ketaki Naik

Hello, is there a way in Jira that will change the ticket "TYPE" from Story to Bug ? we have raised a ticket , which is Bug but its been mistakenly raised as Story and i dont find any way to change it to Bug again!

Any help with this regard will be appreciated..!

Ta!

Accepted answers

All comments

Jonny Adams

Under Administration>Issues select "Issue Type Screen Schemes" and find the scheme associated with the project you are working in then click on configure. Does the Issue type Story have the same Screen Scheme as Bug? If so, then you should be able to just edit the issue type field in the issue (assuming you have permission). If the schemes are different then you can try using move.

In the issue there should be a "More" button. Click on the button and below "Convert to Sub-task" should be an option to "Move". You should be able to move the issue to story and choose what to do with fields that are present/required in one scheme and not the other.

Brian Jones_ax1t78

If you don't have the "issue type" field on your screen you won't be able to change it. Add that field to your screen and you should be able to.

The other way to do it would be to "move" the issue to the new issue type.

I hope that helps.

Ketaki Naik

Thanks , i tried move and I could change it!

Ketaki Naik

Thanks , i tried move and I could change it!

But i did not understand first part u mentioned

Under Administration>Issues select "Issue Type Screen Schemes" and find the scheme associated with the project you are working in then click on configure.

I am unable to understand that. could not find Administration ? sorry I am new to Jira

Nabil

Hi Ketaki,

The issue types cannot be changed because it is either using different workflows/field configurations as explained in https://confluence.atlassian.com/jirakb/some-issue-types-are-unavailable-due-to-incompatible-field-configuration-and-or-workflow-associations-278692623.html

So you would need to move the issues instead. Reason being, if you have a different workflow with different status names for Story and Bug and you change the issue type from Story to Bug, what should be the status of the issue when the issue type is changed?

unknown

Just set the status to the initial status in the new workflow and let the user decide. It would be enormously useful to have this functionality.

Doug Zirbel

It makes sense to allow Issues that were inadvertently as the wrong IssueTyp to be changed to the correct IssueType. Making users "cancel" them and start over does not make sense.

Nabil

Hi Doug, it's not necessary to start over, you could move the issue to the same project but changing the issue type: https://support.atlassian.com/jira-software-cloud/docs/move-an-issue/

Vansh Saxena

can you share the steps please?

Trisha Pan

I know this is an old discussion but it still came up during my search and the responses mislead me into thinking that it still wasn't possible. But confirming that you can now easily change the issue type!!

Screen Shot 2023-01-19 at 4.28.22 PM.png

Leonardo Ostan

Now it's possible to change the type!

Mark J Nicoll

This worked for me. Thanks for the image too, made it so much easier to find.

Elizabeth Rockett

Agreed. Thank you. I kept trying to change this in the summary/backlog view area or the fields as I scrolled down - rather that this small spot at the top.

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