I am on Jira version v7.6.2 and I don't see the checkbox to include sub-tasks in time tracking, like explained here. Logging work on issues
Is it gone or not available in the version I am on?
I am hoping to get sub tasks included in time tracking to see resource utilization.
Hi Chad,
If you have a Jira issue that contains sub-tasks and you have logged work, you should see the option for "Include sub-tasks" under Time Tracking.
Screenshot taken from Jira 7.6.2
Is it only the check-box that you are missing from the Time Tracking panel? Have you tried using various browsers to see if it is a rendering issue occurringAdditionally, are you seeing this for every issue? If so, could you try re-indexing to see if it resolves the issue
Regards,
Javier A.
I have tried FF and Chrome and re-indexing, I still don't see the checkbox to include sub-tasks in time tracking. Does it matter if the subtask is in another project?
A sub-task should not reside in another project. It should reside in the same project as the parent issue. Sub-tasks inherit the project, issue security and sprint value of the parent issue. See: Create Sub-task
It sounds like you might be linking issues which will not work for this functionality.
It sounds like what you are calling "sub-tasks" are not sub-tasks, but issues in other projects.
The issue is still there for me (and many others), don't see any progress on that or Atlassian taking care of it.
I've reported this as a bug as it was working before the new view and no longer working now... worth a shot.. JST-514363.
Support merged my bug with an open bug, below are instructions on how to turn off the new view, it needs to be done for each users (ie, it can't be changed globally). You can view the open bug and vote to have it fixed and watch it for updates:
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Hi Lee-Ann,Thank you for contacting Atlassian Support.We're afraid that, at this moment, the sub-task estimate won't roll up to parent stories in the New Jira Issue View. This feature wasn't implemented yet in the new issue view.We've reported this as a bug in the new issue view as reported in our bug report tracking system here:https://jira.atlassian.com/browse/JRACLOUD-69587As a workaround for this problem, you can disable the new issue view. To do this, please follow the steps described below:Click your user's avatar at the bottom-left of your screenClick on Personal settingsUnder Jira labs, next to New Jira issue view for software projects, click the green button to disable the new issue view. It will become gray when it is disabled.PS: The new issue view cannot be disabled globally. In this case, please ask your users to perform the steps above.We sincerely apologize for any inconveniences caused by this bug and we have forward your feedback to the appropriate channel. We highly recommend you to watch the mentioned bug so that you would be updated on it and please feel free to address your concern directly to it. I have added this support ticket into the mentioned bug report so that our developers are aware that our customer is hitting into this issue.As per our support workflow policy, we recommend resolving the support ticket, when it is confirmed as a bug and following-up on its progress on the bug report itself. All related updates will be made available there.Again, we sincerely apologize for any inconveniences caused by this bug. Please let us know if you have any additional questions or concerns.Best regards,Carlos Henrique Ughini | Atlassian Cloud Support
Hi Lee-Ann,Thank you for contacting Atlassian Support.We're afraid that, at this moment, the sub-task estimate won't roll up to parent stories in the New Jira Issue View. This feature wasn't implemented yet in the new issue view.We've reported this as a bug in the new issue view as reported in our bug report tracking system here:
https://jira.atlassian.com/browse/JRACLOUD-69587
As a workaround for this problem, you can disable the new issue view. To do this, please follow the steps described below:
Click your user's avatar at the bottom-left of your screen
Click on Personal settings
Under Jira labs, next to New Jira issue view for software projects, click the green button to disable the new issue view. It will become gray when it is disabled.
PS: The new issue view cannot be disabled globally. In this case, please ask your users to perform the steps above.We sincerely apologize for any inconveniences caused by this bug and we have forward your feedback to the appropriate channel. We highly recommend you to watch the mentioned bug so that you would be updated on it and please feel free to address your concern directly to it. I have added this support ticket into the mentioned bug report so that our developers are aware that our customer is hitting into this issue.As per our support workflow policy, we recommend resolving the support ticket, when it is confirmed as a bug and following-up on its progress on the bug report itself. All related updates will be made available there.Again, we sincerely apologize for any inconveniences caused by this bug. Please let us know if you have any additional questions or concerns.Best regards,Carlos Henrique Ughini | Atlassian Cloud Support
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Thank you for posting this. Do you have this option available in your Personal Settings? I saw Jira Labs section few months ago but this option is not available in my profile page anymore.
Till today that feature isn't added yet to the new view. In fact, even after I turn off the new view type, the checkbox still doesn't appear. There is a note under the "Turn On/Off" button saying that next gen projects have the "new view" on. So maybe it's not possible to turn the "New view" for next-gen projects. It's sad that a so important and needed feature isn't availble in such expensive product.
Paweł Josiek - Yes I still have the option, this is how my settings are set:
Yeah. It seems like they don't even care. In fact, it's a simple adjustment. Because of this fault, "Tasks" and "subtasks" are something like broken and almost useless/ worthless when talking about time measurement. Where I work, we are using the next gen kind of project and it's impossible to turn the new view off so that damn check box can show itself.
Does anyone know if this has been updated in the new view yet? I have spent so much time looking for that checkbox. This is throwing off all of my estimates in my sprint. I am debating just manually updating the task updates with the estimates we did for the subtasks. so annoying.
Hello? Atlassian? Hello?
Still see this issue. Why is it taking months / years to fix this issue?
Still no solution, this is sad. It's a basic feature that should be fixed in a day tops.
Wow. A company building issue tracking systems and they don't seem able to track issues ? I am new to Jira after years of experience with Team Foundation Server (mixed I shall add) and there is a lot to like but this lack of communications is unnerving.
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