Configuring jira service desk with Jira software

Emmaculate Ndinda

Hallo Team,

I have renewed my licences for jira software and Jira Service desk

I have updated and upgraded my jira software and service desk,Licence has been updated for jira sofware but for the Service desk whenever i try to install in order to update my licence its showing me An error,  that i should refer to the logs.kindly help me.

Alexis Robert

Hello, 

 

can you check the logs on your Service Desk instance at this location: <jira-home>/logs/atlassian-jira.log and paste the relevant part here ?

 

Cheers, 

 

-- Alexis