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Not able to Login to Stash

amit agrawal_p0e6za

I have a situation where User exists in AD but not able to login to Stash.

AD record : Unique id : pkumar , Last name : Kumar , First name : Phani , email : pkumar@ABC.com

Stash Record : Unique id : pkumar Last name : AGRAWAL First Name : Amit , email : agrawal@XYZ.com

unique id is same but rest of the details different.

When i try to login to Stash it gives error invalid User name /password.

How to to fix this.

Accepted answers

Kanwar_xbqekf

Hi @amit agrawal,

As I understand from your post, you have an external directory in stash which syncs from an AD server and you are unable to login with a username which exists in the AD.

As seen from the user details you have provided, it appears you have a user with the same username, pkumar, in the internal directory of stash but possibly with a different password.

Now, with multiple directories, stash will search them for a username in a top-down order as displayed on the User Directories page.

One way to test this is to switch the order of the directories.

Go to Administration area > User Directories and change the order of directories using the up and down arrows under Order column. Here's example of this: image2014-11-14 9_37_43.png

Now, try to login again with the username and let us know if this helps.

Regards,

Kanwar | Atlassian

Steven F Behnke

Are you certain the user comes from Active Directory? It should specify what directory the user comes from in the '/admin/users' area.

All comments

Kanwar_xbqekf

Hi @amit agrawal,

As I understand from your post, you have an external directory in stash which syncs from an AD server and you are unable to login with a username which exists in the AD.

As seen from the user details you have provided, it appears you have a user with the same username, pkumar, in the internal directory of stash but possibly with a different password.

Now, with multiple directories, stash will search them for a username in a top-down order as displayed on the User Directories page.

One way to test this is to switch the order of the directories.

Go to Administration area > User Directories and change the order of directories using the up and down arrows under Order column. Here's example of this: image2014-11-14 9_37_43.png

Now, try to login again with the username and let us know if this helps.

Regards,

Kanwar | Atlassian

Steven F Behnke

Are you certain the user comes from Active Directory? It should specify what directory the user comes from in the '/admin/users' area.

amit agrawal_p0e6za

this particular user was already present in Stash before migration from AD

amit agrawal_p0e6za

Will try.

please consider : this particular user was already present in Stash before migration from AD

Steven F Behnke

Doesn't matter. If the user is shadowed and the wrong directory is Higher than the External Active Directory, Stash will find the wrong directory user.

What directory is the user from. You can EASILY see from the /admin/users page. Look and confirm.