Can you add more selections in the POST Actions issue field options?

Question

Hey guys,

I want to create a POST action for a transition I have in a workflow in JSD. What I want to do as an end result is to be able to convert an incident to a service request using that transition (in cases where the type of ticket has not been categorized properly).

So I create a transition and show it on the portal, so far so good. Then I want to see the POST actions for that transition and add a post action which updates the 'issue type' from 'incident' to 'service request', which are both existing in my project issue types.

However, when I add the post action and try to choose the issue type, I am given a short list of options to choose from and 'issue type' is not there. Can I add it to that list? Anyone done that?

Dimitar I_ Dimitrov · Answer

It's OK, but I am having another challenge - when I go and edit my workflow, I select the transition and then I try to add a post function. I choose to add a post function which creates an issue from a template, but at the page of the association there is no Save button at all? And I cannot add the post function. Is that normal or am I tripping?

Alexey Matveev · Answer

If it is ok with your requirements, then it is a cleaner solution definately.

Dimitar I_ Dimitrov · Answer

Yeah, @Alexey Matveev I thought so. Hm, okay, I guess an easier way would be to actually close the incident from that transition, and then add a post action to the transition to open another related issue of type Request. It would be cleaner anyway.