Can I have multiple service desks for internal and external customers?

Jordan Batho

Hi there,

Currently, I am still working with the trial version of Service Desk.

 

I was wondering if i could make a help desk for employees within my company and  brand it how I want etc and then create a separate help desk that has an external companies branding that only they can access. and vice versa or would I need to purchase two different services desk licences. one for my company and one for the externals

Thanks!

Adrián Plaza [DEISER]

Hi @Jordan Batho,

 

You don't need to buy 2 different licenses, with the same license, you can create differents projects of service desk type with different portals.

In each project you can select who can access with this option: https://confluence.atlassian.com/servicedeskcloud/managing-access-to-your-service-desk-732528940.html

 

Cheers,

Adrián.