Hello, I have the following workflow setup for a purchase request:
When an approver is in the issue and clicks on More>Decline, the issue goes straight to the "Not Approved" state with a resolution of "Not Approved". However, I'd like to be able to show a screen where the agent can enter in a reason for not approving the purchase. However, I can't seem to get a screen to show when the agent clicks decline, despite having the screen assigned to the "Not approved" transition. The agent can enter in a comment afterwards, but ideally, it would prompt them for a comment as they decline it. Is this possible?
