JIRA Staging server re-index request after every restart

Question

We just stood up a new JIRA 7.1.1 staging server and every time the application is restarted we get the message below:

We recommend that you perform a re-index, as configuration changes were made to 'Plugins' at 10/Apr/18 2:33 PM

The timestamp in the message is consistently the time at which the application came up. I found a related topic at the URL below but that was specifically for a defect in Service Desk which we do not have installed.

I can't seem to find the culprit in catalina.out so I'm hoping someone might have run into this before. We don't see the same behavior on the production server either.

Rick Westbrock · Answer

Thanks Brant, we don't have either of those add-ons installed but there certainly could be another one causing the issue. I should be able to disable all add-ons then enable one at a time between restarts until the problem shows up again to isolate which one is the culprit.

The odd thing is that the production server has the exact same add-ons installed and does not seem to have this issue that I am aware of. I will have the team capture the catalina.out file right after the next scheduled app restart this weekend to confirm that however.

Brant Schroeder · Answer

Do you have JIRA Suite Utilities installed as an add-on? or nFeed? The issues seems to be a known issue and several add-ons have also been identified as causing this to occur in addition to the service desk.