Can i see sub tasks on the service desk ticket?

Question

Is there a way for my customers on the service desk to see the progress of sub tasks associated with the ticket?

fbeck_br · Answer

Also, all comments of sub-tasks are INTERNAL, even the interface shows "Respond to customer".
bad interface design... :(

Marcus Silveira · Answer

Hi Frode,

Currently we cannot add subtasks to Service Desk Request Types.

Also, issues will only be displayed in the customer portal if they have a request type associated, so that will prevent sub-tasks from being displayed.

Cheers