Too much notification mails when following issue

Question

When people follow an issue within Jira, they receive an email every time somebody make a change at the issue. It happens regularly that somebody changes multiple fields. The followers receive an email of every changed field, which is kind of overkill. Is there a way to summuraze all changes in one email or to specify on which fields an update is useful (for example at status changes or new comments or attachments)

Ostap Zaishlyi _Reliex_ · Answer

Hi @Debbie Sprenger,

I would like to recommend you a special add-on to manage email notifications in your Jira:
Email Notifications Digest.

Add-on enables you to filter and group them into a single email digest with all important Jira issue updates.

It collects all the changes made by your co-workers first, and sends you a single email digest.

Not only it collects the changes, but it groups changes by Jira issues no matter when an update happened.

You can apply your individual filters and receive only desired notifications.

A new 3.1 version of END allows to group all the changes made on a particular issue during a certain time period and send it as a single digest. This is called: Issue Digest.

Check it our on a Marketplace: https://marketplace.atlassian.com/apps/1217383/email-notifications-digest?hosting=server&tab=overview

Christopher Jaksch_rlcpmf · Answer

Hi @Debbie Sprenger,

I'd recommend you to edit your notification scheme and remove "watchers" etc. from the Issue updated event. Please refer to the JIRA documentation.

This will stop the email flood.

Hope that helps!

Best wishes
Chris (STAGIL)