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How to create a project that is only visible to a group?

Simon Singh

Hi,

We have several clients, and I'm trying to create a Service Desk project for each, so they can only access their own project (and have no visibility of the other projects). I'm using the Cloud version, and have read several posts in the Community, but none seem to be for the latest version. Can anyone advise on recommended steps please?

Accepted answers

Jack Brickey

You simply need to ensure your customers only appear on their project. When you creat a project you add customers to the project.

check the documentation on Atlassian’s site for setting up projects! I.e. getting started.

All comments

Jack Brickey

You simply need to ensure your customers only appear on their project. When you creat a project you add customers to the project.

check the documentation on Atlassian’s site for setting up projects! I.e. getting started.

Simon Singh

Jack, I've tried that - and cannot find a page that describes what I need to do.

Jack Brickey

Here is the Getting Started guide. I suggest you stand up two quick projects add a couple test customers to each and see what the can access/view.

Simon Singh

Thanks Jack, I'm taking a look now - however:

https://confluence.atlassian.com/servicedeskcloud/adding-customers-852724126.html#Addingcustomers-Addcustomerstoanorganization

I can't seem to see a link to Add a Customer in the interface. Is it in Settings somewhere?

Nabil

Hi Simon,

We have a KB article for this at https://confluence.atlassian.com/cloudkb/how-to-restrict-customers-access-to-specific-projects-only-in-jira-service-desk-cloud-815566896.html

See if it helps you out.

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