Cascading Select List queries

Question

I used this filed first time and got below queries - 1. I made field mandatory in workflow though it doesn't give error if only parent field is filed and child field is left blank. 2. How do we clear a value from a custom field? I used post function 'Clear field value' in workflow but while opening the issue, getting error as below - "Unable to update custom field customfield - in issue It seems that you have tried to perform an illegal workflow operation." Please suggest.

Girish Jagdale · Answer

Thanks for information Shaun,

I'm using post-function feature in workflow transition where we have a clear value option. I tried update value option as well for setting 'None' but it didn't work either.

Shaun S · Answer

Hi Girish,

With regard to your first question, Jira is only able to validate the first entry in the cascade list.  A feature request JRASERVER-10302 was raised for this behavior, but has been closed due to higher priority items taking precedent.  Having said that, several users have posted ways to accomplish this with add-ons like ScriptRunner(see the last two comments on that page).

With regard to the clearing of a field on transition, is that something you're attempting to accomplish with Jira Suite Utilities? I was able to use the Clear Field Value (JSU) post-function to clear the contents of a cascade select custom field upon transitioning an issue successfully.  If you're using another add-on to achieve this let me know though.