Is there a way to disallow one of the issue types in a project when submitting a ticket?

Question

Hi, I'm new to this, and I'm setting up a workflow for our site.

We want to allow the users to submit enhancements and service requests. Then when the ticket is reviewed by a group, it can be set to a bug if the group OK's it.

Is there a way to disallow a Bug Issue-type on ticket creation, but allow it in transitions and edits after that?

I was thinking to just leave out a screen for Bug on Create. But there might be a better (more correct) way to do it.

unknown · Accepted Answer

Hi @Kim Fleer,

You would not be able to achieve this natively.

Pease see a similar article answered by Nic: https://community.atlassian.com/t5/Jira-questions/Change-issue-type-automatically-on-transition/qaq-p/210036

Also, your requirements to remove one issue type and only make it available on this transition further complicates it. Sorry I cannot offer you a solution on this.

Hope this helps