Hi, I'm new to being a jira admin, and I'm working on adding a new workflow to our site.
I understand priority levels are site-wide on jira cloud, and the feature isn't coming to the cloud any time soon. BUt are there any alternative methods to set a ticket priority with only 4 of the 5 site-wide priority levels? We use Blocker, Critical, Major, Minor, Trivial. And we'd like the new project to disallow Blocker.
I was thinking of having a custom field, Severity, with the 4 levels. Then upon creation of the ticket, set Priority to the user-entered Severity value. Is there a way to do that?
And is there a way to have Priority mirror any Severity value changes during edits?
Thank you.
