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UPM 2.7.2 Issues with Jira 5.0.6?

PeteToscano

I updated UPM from what looks like 2.6 to 2.7.2. Previously, I haven't had any problems with these updates, but now I get the following toward the top of the Manage Plugins page:

This version of JIRA is unknown to the plugin information server. It may be too new to appear, or it may be some type of non-standard build. No plugins can be found for unknown product versions.

I can't figure out what the problem is and I can't figure out how to downgrade. Suggestions?

Accepted answers

JohnA_ir7dz6

Hi Pete,

It looks as though JIRA 5.0.6 was published to the marketplace website with an incorrect build number. UPM 2.7.2 treats unknown versions slightly differently than older versions of the UPM, which caused this problem to manifest itself when you upgraded. I've fixed the metadata--- can you try again?

Note that the version query that UPM makes to the marketplace site is cached for 5 minutes-- you may need to wait for that to expire.

All comments

JohnA_ir7dz6

Hi Pete,

Note that the version query that UPM makes to the marketplace site is cached for 5 minutes-- you may need to wait for that to expire.

PeteToscano

Thanks, John. I'll try this as soon as I can.

Jan Osmers

Hi John,

I experienced the very same problem with Jira v5.0.7. Can you check that build number as well?

(v5.0.7#734-sha1:8ad78a6)

Many thanks in advance

Jan

PeteToscano

How do I make it try again? I logged back in this morning, authorized myself as an admin, and went to the Manage Plugins page, yet I still get the unknown version error above. Does Jira need to be restarted or (hopefully) is there a less intrusive method?

Thanks again.

Norman Abramovitz

You might need to do a manual install instead to get things work again. That was the solution when UPM failed to install previously since the installing code is broken.

carlitos.melgar@izote.net

I'm trying to install the same thing with 5.1.4 but I can't get it to install even by manually uploading. Any suggestions?

Thanks,

Carlos

carlitos.melgar@izote.net

I'm trying to install the same thing with 5.1.4 but I can't get it to install even by manually uploading. Any suggestions?

Thanks,

Carlos

JohnA_ir7dz6

Indeed, the 5.0.7 build number was incorrect as well. It should be fixed now.

carlitos.melgar@izote.net

What about 5.1.4?

Norman Abramovitz

Carlos,

You are not manually installing the UPM if you are still using web page to download the UPM.

1) Download the upm from the marketplace

https://marketplace.atlassian.com/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin

Following the directions here to install the plugin manually

https://confluence.atlassian.com/display/UPM/Upgrading+the+Universal+Plugin+Manager#UpgradingtheUniversalPluginManager-AlternativewaysofupgradingtheUPM

carlitos.melgar@izote.net

Thank you. The UPM is now installed. However, the other plugins that need updating experience the same thing.

The question I have is why did it stopped working? Can it be fixed?

Thanks,

Carlos

Norman Abramovitz

Check your logs to see if there is any clues there like some exception being thrown that you can report back on. Otherwise contact support since it was noted on the UPM plugin site that 2.7 and 2.7.1 had bugs. Maybe 2.7.2 still has some bugs left was well.

Norman Abramovitz

I just did a plugin update using UPM and it stopped displaying at the same point, but it did complete the installation. What does the your plugin log tell you?

Jan Osmers

Good morning John,

thank you for very much for your help. The UPM 2.7.2 is now working with our Jira 5.0.7 installations.

Have a nice day

Jan

tzigone

Hi,

I have JIRA 5.2.8, and I have got the same problem with 2.7.x UPM plugin which is bundled with this version of JIRA by default. I have upgraded it to 2.9, 2.8 and downgraded to 2.1.5. None of them had worked.

When I downgraded to 2.1.5 which is working with JIRA 5.1.8 instance; JIRA 5.2.8 converted it to 2.7 the original version....

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