nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira service desk users dont have permission to login

Murthy Namagiri

Hi,

Jira service desk users are unable to login into the service desk customer portal.

And there is no more option called "Service Desk Customer - Portal Access" to grant the permission access,

JIRA Version No : Jira Service Desk 3.5.0..

Kindly assist to resolve this issue because no one of them can't able to login to the portal...

Accepted answers

All comments

Susan Hauth _Jira Queen_

Hi Murthy,

That sounds strange. DId you check the project type to make sure it's still "Service Desk"?

Susan

Murthy Namagiri

Yes Susan,

it's a service desk type only....

Is there any issues..

Susan Hauth _Jira Queen_

Hi,

Another stupid question are you sure you are accessing the right permission scheme for this project?

Susan

Murthy Namagiri

Yes, right permission scheme only,....

Murthy Namagiri

Please see the permission scheme images Permission Scheme.JPG

Nic Brough -Adaptavist-

The "unknown security type" in your screenshot suggests that you've removed or disabled part or all of the service desk application.