How to get Service desk tickets assigned to Jira software users?

Question

We have 3 Service desk users and we are unabel to assign the issues to Jira software users and change respective statuses. Please help us in configuring this feature.

Thanks,

Maha

Maha lakshmi · Answer

Is there a way to automate the move from SD to Jira Project?

Maha lakshmi · Answer

Thank you!

Jack Brickey · Answer

You have two options:

* add developers (Jira users) as agents. Rarely is this the right option
* created linked issues to the SD issue in the appropriate Jira project. Move the SD ticket into a ‘development’ Status. Use automation to transition the SD issue once Jira issue transitions.