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How can I automatically add Watchers to Bugs in Jira Cloud?

Beverly Vessella

We need to notify multiple people when a bug is created (product manager, dev lead). Adding a post function to the Create transition in the workflow to assign to project lead only gets us so far.

It seems there are many ways to do this with a script in Jira Core, but I have yet to find a solution for Jira Cloud.

Apologies if this has been solved in the past! Please link if this is the case.

Accepted answers

Aswin Achuthan

Hi Beverly,

In workflow post-condition of Create issue, we can add users as watchers.

Since Jira doesn't allow us to update this field in post function, we can create a dummy watchers field and add users to it, then add one more post function to copy values from dummy watchers field to actual Watchers field.

This will be useful for your company's product manager, dev lead etc.. to track using "issues watched by me" filter. I assume your notification scheme might have watchers added to all activity. So, it should send out notifications to them.

All comments

Jonny Adams

@Beverly Vessella You can manage this in your notifications scheme.

Open Jira Administration>Issues>Notification Schemes, find the scheme for the desired project and click on notifications. Add the desired users, roles, or groups to the notification for Issue Created.

Aswin Achuthan

Hi Beverly,

In workflow post-condition of Create issue, we can add users as watchers.

Beverly Vessella

Thanks Ashwin -- what I'm seeing is that there isn't a post function to actually copy values from a dummy watchers field to actual *Watchers* field.

Beverly Vessella

Thanks Jonny! I was afraid this was the only way . We have a tidy notification scheme right now across all projects and issues types. Looks like I'll have to make a different one to apply to just bugs in particular projects.

Beverly Vessella

@Jonny Adams is there any way to scope this only to Bugs, and not all Issues?

Aswin Achuthan

You'll have to create new custom field something like "Dummy Watchers",then assign it to project and then use "Update Issue Custom Field" option in workflow post condition.

Next step is to add "Copy Value From Other Field" post function, here add source field as "Dummy Watchers" and Destination field as "Watchers"

Beverly Vessella

Yes, but in the second step, the actual Watchers field is not part of the pick list for Destination Field?

Jonny Adams

@Beverly Vessella Notifications are project based so you wouldn't be able to specify a particular issue type unless you used an add-on. We use Automation for Jira which will allow you to specify issue types and trigger a notification to particular users/roles/groups when created.

I believe ScriptRunner may also provide similar functionality.

Anna Marcilla_m2bxye

I'm trying to assign several watchers in the same ticket
I'm so sorry, but i used to do it with old versions and this it was so easy to use.

Now, i'ts a nightmare .. can't believed i have to do all steps wroted above

MariiaBoikoDigi

Dear Jira guru, I've managed to setup automatic watchers adding on creating an issue, thank you for all the comments above.

But I'm struggling with the next problem:

issue is created in a project where I don't need the watchers
when move the issue to the project where I want to add the watchers the dummy watchers field is filled properly, but real watcher are not updated

Any ideas are highly appreciated.

Screenshot at Apr 19 17-18-16.png Screenshot at Apr 19 17-19-48.png Screenshot at Apr 19 17-29-09.png

Jay Keck

Out of curiosity, since you can't assign the value of watchers in the post section until after the issue is created, does that mean that the watchers will not get notified of issue creation, even if notification scheme says "all watchers" for issue created event?

unknown

Hey everyone, I need some help with this.

I can't seem to get the post function 'Update Issue Custom Field' to set the User Picker (multiple users) with a username.

I've tried the user's full name, username, email address, and I can't even get it to work when using %%CURENT_USER%%. For some reason, it just won't populate the user picker with a username that I can use to copy to the watcher field.

I've also tried moving the post function positioning around and that did not seem to help either.

Does anyone have any ideas?

Thank you!

Ray Palmer

Might be a bit late to help you, but when I ran into the same issue, it was because I'd set this Post Function to run before the issue was created. Make sure your post function happens after "Creates the issue originally."

Jim Reynolds

You have 2 options.

Option 1: How to subscribe to watch all items in a project. Assuming you're an Admin these are the steps.

Go to Jira
Click on the cog wheel in the upper right corner and select Projects
Search for your project
In the left Nav towards the bottom click on Notifications
In the upper right hand corner click Actions then Edit Notifications
In the right column click Add for the event you want to watch
There are a couple options. Pick the best one for you

Subcribe at the project level.jpg

Option 2: How to subscribe to a Jira filter to receive 1 email with a summary of the changes based on your Jira filter

Create a filter and save it.
1. Sample Filter to show Jira IDs updated in the last day:
  Project = "Project X" AND updated >= -1d
Now go to Issues --> manage filters --> Subscribe

Subscribe Menu.jpg

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