Unable to authenticate SEN number

Question

Dear Team,

I want to raise issue with Atlassian JIRA, for which I need to provide SEN number.

As I am admin, I can see the SEN number, but somehow Atlassian is unable to authenticate the same. I don't know what to do.

The SEN number is SEN-*******

I need urgent help. Please do the needful.

Thanks,

Umesh - Samsung R&D

Shannon S · Answer

Hi Umesh,

This needs the help of our Advocates team to check your SEN. I'm creating a ticket now that you will receive shortly in your email.

Thank you!

Shannon

Sloan N_ B_ · Answer

Hi Umesh

Is the mentioned SEN the SEN of your JIRA license?
You find it as admin under cog icon -> "Applications"

If it is valid and has a higher user tier than 10 users you are eligible for Atlassian support.

https://support.atlassian.com/contact/

Follow this path: Technical issues and bugs -> Jira -> Self-Hosted -> Enter full SEN including "SEN-"

Regards
Niklas