Automatically create linked issues from new requests

Question

Hello,

I am running Jira Service Desk 3.11 on Jira Software 7.8.1 and want to create a new Jira Service Desk Automation rule. I want to do exactly this:

https://confluence.atlassian.com/servicedeskcloud/blog/2017/12/automatically-create-linked-issues-from-new-requests

Except, when I go to my THEN statement, I do not have the Create Issue option. Could somebody advise why this is the case?

Thanks,

Justin

Andreas_obxgjv · Accepted Answer

As far as I know, this is a Cloud only feature at the moment.

So if you're running JIRA Service Desk on a server, this option isn't available yet.