nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Unable to login in bitbucket

priya sharma_jjs82i

Hi,

I had an gmail account praveen.singh@techconlabs.com but unfortunatly its gmail account has been deactivated but i still have bitbucket account. Now i am unable to login with this email address . when i try to use forgot password link , it asks for recovery email and this email address has already deactivated. I have very important data on my bitbucket. Please reset my password or do the needfull.

Accepted answers

All comments

Ana Retamal

Hi Priya! Even if the email was deactivated, you'd still be able to log in if you remembered the password. Once you log in you'll be able to change the email address.

If you don't remember the password and you don't have access to the email address anymore, you won't be able to receive the reset password email. I've also checked the account and saw that 2 step verification was not enabled, so there are no other means to verify the ownership.

Let us know if you have any questions,

Ana

priya sharma_jjs82i

Hi,

I have forgot my password and I don't have access to the email.

Please help.

Ana Retamal

In that case I'm afraid there's nothing we can do, as we can not verify that you're the owner of that account. Is there a possibility that your email address can be re-activated?

Alternatively, if you have a copy of your repositories, then you can create a new Bitbucket account and import them there. If any of your friends/colleagues had access to them, they'll also be able to share them with you.

Best regards,

Ana

priya sharma_jjs82i

No, there is no possibility of re- activating email address because it is closed by the owner. Im here to prove that I'm the owner of that email address. You can ask anything if you want. This data is really important for me.

I only store my data on bitbucket and also i have no copy of data. Your step into this would be appreciated.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

bitbucket

bitbucket-cloud

atlassian-support