Show all participants in notification mail

Question

If you share a comment with customer - JIRA sends a notification mail to all participants. That fine and exactly what we need. It also shows the participants in this notification by using the variable ${request.sharedwith}. That is wonderful - BUT:

When there are more than 4 participants it does not show any single name. Instead it shows something like "Marcus Miller, Axel Smith, Sara Jones and 3 others."

But we need to see the names, not "3 others". Is that possible somehow?

Any setting that limits it?

Thanks.

unknown · Answer

Forgot here to mention that I got the answer here..

In the Customer Notification Template when Public Comment is added, the template can be designed in a way ( normally its Standard) that below in the email, there can be a list of Participants shown.

"Name1, Name2, Name3 are participants of the Issue"

Note: ${request.sharedwith} variable can be used in Template.

Tony Krienke · Answer

Hi Alexender,

our consultant had the advice to disable default notifications and use JETI Plugin to send the notifications. There all participants can be included. You can configure it for each notification seperately. We did not implemented it so far but that is our plan. Maybe that also works for you.

Best regards,

Tony

Alexander Lebedev · Answer

Is there an add-on that does include all the participants? This is extremely crucial in a lot of business environments. We been having to add the participants manually into the ticket because our customers need this information.