We have JIRA users who want to scan reports and attaching the reports as PDFs in a JIRA ticket. The request is if there's a way to separate the JIRA tickets with particular attachments apart from other JIRA tickets in the project. So far here are my options, but I feel like there's a more flexible and easier way to give the user what they want.
1. Options...
- a. When an email is sent and ticket is created, a staff member will assign the ticket a particular label. Then set a filter to search on the particular label.
- b. Create a new workflow transition button and set a workflow Post Function by adding a Parameter to Function. When staff selects the new transition button, the Post Function will update the custom labels field with a particular label.
- c. Create a checkbox custom field. When staff member clicks on a transition button, a transition screen will appear with the checkbox, staff member will select the check box. A filter will be set whether the checkbox field is empty or not.
Thoughts anyone?
Thank you,
Pei
