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Invalid characters Link to incidences Confluence to Jira Core

Eduardo Bascur

I created a section on Confluence, and added an issue link with jira core, but when I add the issue link on my jira Core the name of my article does not see accents. The text do not readable. How to I resolve this problem?

The name of the article is "Creación funcionarios en reloj control", the view name on jira core "CreaciÃ³n funcionarios en reloj control"

Jira Core issue Link with confluence

Link Jira Core.png

Confluence view.

Thanks a lot in advance!

Accepted answers

Andy Heinzer

Hi Eduardo,

Since this text looks correct in Confluence, but not in Jira I think the problem is actually with the encoding Jira is using. I would recommend trying to follow the steps in JIRA Application internationalisation and encoding troubleshooting.

We typically recommend setting all aspects of Jira to use UTF-8, however I have noticed that out of the box, many installations of Jira are not necessarily using this, either because of system environmental variables or sometimes the system just defaults to use another encoding method such as ANSI.X3 or cp1251.

I would recommend trying to start Jira as that guide recommends with:

Start JIRA with the variable -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8. See Setting properties and options on startup.

Please try these steps and let me know the results.

Andy

All comments

Boris Berenberg - Atlas Authority

I would look at what DB collation you're using in Jira. It may not support those characters. Can you try just copy and pasting the string into a Jira comment to see how it looks there?

Andy Heinzer

Hi Eduardo,

I would recommend trying to start Jira as that guide recommends with:

Start JIRA with the variable -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8. See Setting properties and options on startup.

Please try these steps and let me know the results.

Andy

Eduardo Bascur

Hi Andrew,

I have reviewed your comment and I did what you told me. The answer is correct.

I set the variable -Dfile.encoding=utf-8 and -Dsun.jnu.encoding=UTF-8 on file setenv.bat of my jira, and problem was resolved.

set JVM_SUPPORT_RECOMMENDED_ARGS= -Dfile.encoding=utf-8 -Dsun.jnu.encoding=UTF-8

The configuration is done with Jira stopped, then I rebooted the instance once upon the change was made.

Thanks for your help!

Eduardo Bascur

Boris, thanks for your answer, but the problem was resolved.

I did comment this solution more down.

Thanks again!

Andy Heinzer

Awesome, glad to hear it. Thanks for letting us know that this helped.

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