Users unable to Manage Sprints!

Question

Hi,

I am having a strange problem with JIRA permission schemes - specifically "Manage Sprints".

Few of the users are having the same level of permissions set for different projects in Jira, but are experiencing wrong behavior.

Below is the problem with the screenshots:

Project A

Project B

As you can see, the "Complete Sprint" button is greyed out in one of the projects.

I have verified my permissions scheme and security scheme for both projects and nothing seems out of place.

Can anyone tell me what am I missing here?

Thank You!

Josh Steckler · Answer

Yeah but there may still be an issue in the sprint that has been moved to a different project.

invinci · Answer

Hey Josh,

I performed a JQL search from Issue navigator and could not find any other project other than the one included in the filter.

Here is the Filter :- project = "projectName" ORDER BY Rank ASC

Nothing fancy here.

I believe something else is wrong with my Application server. May be Atlassian support can have a look into this.

Thanks for your help in this matter!

Josh Steckler · Answer

See if you can find the sprint in the search.

Hint: by going to the sprint report, you can find the sprint ID in the sprint report,

https://jira.domain.com/secure/RapidBoard.jspa?rapidView=541&projectKey=xxxxx&view=reporting&chart=sprintRetrospective&sprint=1915

This example ID is 1915, find yours. The JQL search would be:

sprint = 1915

Once there, find out if any issues in this sprint are in a different project. This frequently happens when issues are moved from one project to another.