How can I close cases in a way that can no longer hide comments on them?

Question

Even if I close the cases, my clients still can add comments on the cases. How can I change this?

Júlia Paschoal Borges · Answer

@Jonny Adams Thank you so much Jonny!

You were really helpful

Jonny Adams · Answer

@Júlia Paschoal Borges

* Go to Jira Administration
* Select Issues
* Click on workflows
* Click Edit for the desired workflow
* In Diagram view click on the "Closed" status and you should get a little popup window
* In the popup window, click on properties and you should see a screen with 2 fields
* Enter "jira.permission.comment.denied" in the Property key field
* Enter "true" in the Property value field

Nic Brough -Adaptavist- · Answer

Click on the status when editing the issue and look for "properties"