a user in a project with other members, he is not getting notification by email when someone tagged him in a ticket but all other members in his groups are got notified by email.
@Ismail Alghaniem
Hi Ismail,
did you check that the email_address of the user is correct?
Is that a specific behaviour in that project or reproducable for other projects as well?
BR
Kurt
You can check, why the user does not receive a notification in the Notification Helper.
Open an issue, from which the user did not receive a notification, and choose the Notification Helper in the Admin menu list. Then enter the username and the action.
You can find more info here:
https://confluence.atlassian.com/adminjiraserver071/jira-admin-helper-802593078.html
I have checked the groups for all of a three other users with the mentioned user and all are in mutual groups.
I have checked the Notification helper but no option belong to the tagging notifications as you can see in the attached screenshot:
Then checked the Notification schema but also no option belong to the tagging notifications issue.Finally, I have checked JIRA Community and hope will get a solution.
That's not what Kurt asked. He asked you to check that the email address of the user is correct, and if emails were working differently in other projects.
Thank you for clarifying Nic,
I have checked the email and he hasn't notified when tagged with all projects which he is working on.
We are having the exact same issue with one of our users. Anyone solved this?
We are also facing the same issue, tagged users not getting email notifications.
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