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Configure issue priority based on email priority?

Jessica6

Using Jira 6.1 Service Desk. All issues are created via a mail handler. I've noticed that if the email (using Exchange) is flagged High priority, the issue status is set to Blocker as opposed to Major for standard emails. Is this configurable in the UI or hard coded?

Accepted answers

Jessica6

The priority is based on the priority of the email in exchange - regular is Major, High is Blocker and Low exchange priority results in Normal priority in Jira

All comments

Jessica6

The priority is based on the priority of the email in exchange - regular is Major, High is Blocker and Low exchange priority results in Normal priority in Jira

Tomasz Fruba_pd9wgl

Hello,

I use JIRA 7.12.3 with JIRA Service Desk 3.15.3. The problem is that SD doesn't recognize email priorities at all - all of the issues are by default 'Medium'.

Is there some kind of setting that I need to turn on for the priorities to be read properly?

Best regs.

Tom

Justin Warwick

@Tomasz Fruba or @Jessica6 , did you come up with a work-around for this? Obviously not every organization would want this, but many would. It seems like important basic (but at the option of the administrator) functionality.

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