How to report logged work per customer organization?

Bostjan Resnik_p6fcsj

Dear all,

we are evaluating Jira Service Desk for our team that provides support for 30 different customer organizations. We are planning to setup only one project in Jira that will have issues from all customers. All members of the team provide support for all customers.

We need to provide worklog reports each month (list issues and time spent) to each customer organization.

I couldn't find any information or documentation how to setup this configuration. We are also evaluating Tempo Timesheets and I couldn't find an option how to link Jira SD customer organisations with Tempo accounts. We would have one account per customer organization.

If you can provide any hints how this can be achieved, I would be very gratefull. Right now this problem is a show-stopper for us. 

Thank you!

Susan Hauth _Jira Queen_

Hi Bostjan.

We also track internally by organization and we use tempo accounts.  However there is no connection between organization and Tempo account.  You could write a post-script that would look at the reporter's organization and update the issue with the correct tempo account.  Or put the tempo account on the user's properties and use a post function in the create step in the workflow to set the account based on the user's property (that's what we do).

Or if you don't want to use Tempo you could use jql to determine what organization the reporter is in and just sum up or export the issues and time tracking.

Hope that helps and let me know if you need more info

Susan