nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

How to make options pop up when you mark a ticket resolved/done

Suchi Reddy

I would like to show the user more options like(fixed, wont fix, cannot reproduce, obsolete) when he clicks on done/resolved

Accepted answers

All comments

Nic Brough -Adaptavist-

Admin -> Resolutions, for the list.

Suchi Reddy

Thanks Nic, I added the resolutions to the list, but when I user mark's done, I want that list to pop up for the user to choose. It is currently marking it done, when I say done

Ryan Kearney

Edit the "Resolve Issue Screen" to change options appear on the screen that pops up on issue resolution. Admin > Screens.

Joe Pitt

Does the resolution field appear on the transition screen? Because it sounds like the field is being set by a post function and isn't there. If it is there a workflow property maybe limiting the available options.

Suchi Reddy

No, the resolution screen does not apply.

Pls see attached, I do not understand how to make this happen Screen Shot 2018-03-29 at 11.26.08 AM.png