update Bitbucket 4.7.1 to 5.9.0

Question

I updated Bitbucket instance  and got the following screen:

HTTP Status 500 – Internal Server Error

Type Exception Report

Message Request processing failed; nested exception is com.google.template.soy.tofu.SoyTofuException: When evaluating "plugin_resource('com.atlassian.bitbucket.server.bitbucket-web:favicon', 'favicon.ico')": While computing function "plugin_resource('com.atlassian.bitbucket.server.bitbucket-web:favicon', 'favicon.ico')": null

Description The server encountered an unexpected condition that prevented it from fulfilling the request.

Exception

org.springframework.web.util.NestedServletException: Request processing failed; nested exception is com.google.template.soy.tofu.SoyTofuException: When evaluating "plugin_resource('com.atlassian.bitbucket.server.bitbucket-web:favicon', 'favicon.ico')": While computing function "plugin_resource('com.atlassian.bitbucket.server.bitbucket-web:favicon', 'favicon.ico')": null
	org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:982)
	org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:635)
	org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
	com.atlassian.johnson.spring.lifecycle.LifecycleDispatcherServlet.service(LifecycleDispatcherServlet.java:131)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
	com.atlassian.stash.internal.web.filters.StandardResponseHeadersFilter.doFilterInternal(StandardResponseHeadersFilter.java:102)
	org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
	org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347)
	org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263)
	com.atlassian.johnson.spring.web.filter.BypassableDelegatingFilterProxy.doFilter(BypassableDelegatingFilterProxy.java:51)
	com.atlassian.johnson.spring.lifecycle.LifecycleDelegatingFilterProxy.doFilter(LifecycleDelegatingFilterProxy.java:38)
	com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
	com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
	com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)

alpushkarev@workfusion.com · Answer

I' sorry.

Root Cause

com.google.template.soy.tofu.SoyTofuException: When evaluating "plugin_resource('com.atlassian.bitbucket.server.bitbucket-web:favicon', 'favicon.ico')": While computing function "plugin_resource('com.atlassian.bitbucket.server.bitbucket-web:favicon', 'favicon.ico')": null
 bitbucket.internal.layout.base(base.soy:38)
 bitbucket.internal.layout.setup(setup.soy:18)
 bitbucket.internal.page.setup.database(setupDatabase.soy:18)
 com.google.template.soy.tofu.internal.BaseTofu.renderMainHelper(BaseTofu.java:369)
 com.google.template.soy.tofu.internal.BaseTofu.renderMain(BaseTofu.java:322)
 com.google.template.soy.tofu.internal.BaseTofu.access$100(BaseTofu.java:66)
 com.google.template.soy.tofu.internal.BaseTofu$RendererImpl.render(BaseTofu.java:476)
 com.atlassian.soy.impl.DefaultSoyManager.render(DefaultSoyManager.java:154)
 com.atlassian.soy.impl.DefaultSoyTemplateRenderer.render(DefaultSoyTemplateRenderer.java:45)
 sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
 sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
 sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
 java.lang.reflect.Method.invoke(Method.java:498)
 com.atlassian.stash.internal.plugin.OsgiServiceProxyFactoryImpl$DynamicServiceInvocationHandler.invoke(OsgiServiceProxyFactoryImpl.java:104)
 com.sun.proxy.$Proxy249.render(Unknown Source)
 com.atlassian.soy.springmvc.SoyView.render(SoyView.java:50)
 com.atlassian.stash.internal.web.soy.StashSoyViewResolver$1.render(StashSoyViewResolver.java:34)
 org.springframework.web.servlet.DispatcherServlet.render(DispatcherServlet.java:1286)
 org.springframework.web.servlet.DispatcherServlet.processDispatchResult(DispatcherServlet.java:1041)
 org.springframework.web.servlet.DispatcherServlet.doDispatch(DispatcherServlet.java:984)
 org.springframework.web.servlet.DispatcherServlet.doService(DispatcherServlet.java:901)
 org.springframework.web.servlet.FrameworkServlet.processRequest(FrameworkServlet.java:970)
 org.springframework.web.servlet.FrameworkServlet.doGet(FrameworkServlet.java:861)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:635)
 org.springframework.web.servlet.FrameworkServlet.service(FrameworkServlet.java:846)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
 com.atlassian.johnson.spring.lifecycle.LifecycleDispatcherServlet.service(LifecycleDispatcherServlet.java:131)
 javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
 com.atlassian.stash.internal.web.filters.StandardResponseHeadersFilter.doFilterInternal(StandardResponseHeadersFilter.java:102)
 org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
 org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347)
 org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263)
 com.atlassian.johnson.spring.web.filter.BypassableDelegatingFilterProxy.doFilter(BypassableDelegatingFilterProxy.java:51)
 com.atlassian.johnson.spring.lifecycle.LifecycleDelegatingFilterProxy.doFilter(LifecycleDelegatingFilterProxy.java:38)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFixupFilter.doFilter(PrettyUrlsSiteMeshFixupFilter.java:32)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:55)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:79)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:51)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)
 com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
 com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)
 com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58)
 com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:56)
 com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64)
 com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
 com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:70)
 com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:58)
 com.atlassian.johnson.plugin.servlet.filter.JohnsonServletFilterModuleContainerFilter.doFilter(JohnsonServletFilterModuleContainerFilter.java:50)
 com.atlassian.stash.internal.spring.lifecycle.LifecycleJohnsonServletFilterModuleContainerFilter.doFilter(LifecycleJohnsonServletFilterModuleContainerFilter.java:42)
 com.atlassian.stash.internal.web.filters.AuthenticationAttributeFilter.doFilterInternal(AuthenticationAttributeFilter.java:79)
 org.springframework.web.filter.OncePerRequestFilter.doFilter(OncePerRequestFilter.java:107)
 org.springframework.web.filter.DelegatingFilterProxy.invokeDelegate(DelegatingFilterProxy.java:347)
 org.springframework.web.filter.DelegatingFilterProxy.doFilter(DelegatingFilterProxy.java:263)

Christian Glockner · Answer

Hi,

Is this the full exception? There should be "Caused by" section further down. If you don't have it, I'd look into the atlassian-bitbucket.log (in <BitbucketHome>/log) immediately after reproducing the error to see what's happening.

Cheers,

Christian

Premier Support Engineer

Atlassian