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Pending Status

Liz Goodwill

How can I add more "Pending Reasons".

What setting should I configure?

Accepted answers

All comments

Kian Stack Mumo Systems

Hey Liz,

If you are referring to adding more statuses to JIRA, you need to modify the statuses and the workflows. It's not clear to me if you are using Cloud or server.

Here is some documentation that may be able to help https://confluence.atlassian.com/jirasoftwareserver/workflows-939938674.html

Nic Brough -Adaptavist-

You are going to need to give us more context. Jira field options? Status? Post it notes in your house?

Liz Goodwill

I am using the Cloud

Liz Goodwill

There are too few of them. I need to add more

Liz Goodwill

Too few options when a ticket is pending. I need to add more reasons such as: waiting on user etc

Matthew Pantel

If I am understanding properly, there should be a default status for waiting for customer already created within the Jira Settings screen. So instead of using Pending, use Waiting on customer. You can also edit these issue statuses to customize them for your organization, but if I am misunderstanding, please disregard lol waiting for customer.PNG

Michaël Monserrat

Hello,

The values are in a custom field called : Pending reason

Aldis Kešāns

Hi,
Open Custom Fields. Find Pending reason. Click on 3 dots un select "Contexts and default value". And there under "Default Configuration Scheme for Pending reason" You will be able to add more pending reasons.