Pull Request Statuses Out Of Sync

Question

On a couple of occasions, we find that the status of the Pull Request listed under the Development section of the Issue screen it not the same as the status when you click the Pull Request link.  For example, under Development, the Status is Open but if I look at the Pull Request it is Merged.

On a related note, for that same ticket, the Development section shows 1 branch but if I click on that branch it says "You don't have access to view all related branches.  Please contact your administrator."

We have the Server version of JIRA and Bitbucket.  What I describe above has only happened a couple of times out of 300 pull requests.

Thank you!

Karl

Karl Sather · Answer

Hi - I don't know if this was officially resolved but we have not observed this behavior since my original post.

David_6uo90q · Answer

Hello,

Sorry for digging up an old question but we are seeing the exact same problem on a PR on our side.

Status in Jira show as "OPEN" although actual status is "MERGED". We also see the same message when clicking on the branch in Jira: "You don't have access to view all related branches. Please contact your administrator.".

Was this resolved?

Karl Sather · Answer

Hi Michael,

I tried your suggestion but it did not correct the problem.  I also re-indexed JIRA.

I will create a support ticket next.

Thank you!

Karl